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It is vitally important to us that we interact with our customers in a professional and appropriate manner; below is a brief summary of our "treating customers fairly" statement, it is also available for digital download.

Treating Customers Fairly

We are committed to treating all of our customers fairly as a matter of good business practice and fair dealing. To achieve this we give the following undertakings:

  • We will ensure that all intermediaries that we engage in business with are provided with clear and full descriptions of the coverage we offer.
  • We will only engage in business with brokers and professional intermediaries who are licensed by their local governmental authority to arrange insurance.
  • Our policy documentation will be in accordance with market and regulatory standards.
  • We will only employ competent staff and will ensure that they are properly trained to carry out their jobs.

Download Our Policy

You can download a pdf copy of our Treating Customers Fairly Policy for your records, you should check this page of our website regularly for an updates to the policy.

Making a Compliant

If for any reason, you feel that we have failed to meet the high standards that we have set ourselves, we would like to know and would encourage you to follow the complaints procedure set out within the complaints procedure guideline available on this website.

Concept Special Risks Ltd.

Unity House, 2 Station Court, Station Road, Leeds, LS20 8EY, United Kingdom
Telephone: + 44 (0) 1943 882700 | Email:

© Concept Special Risks Ltd. 2021 | Concept Special Risks Ltd. is regulated by the Financial Conduct Authority, Licence number; 312098 Company Registration number; 00952756 England